Effective Date: 2024.12.16
At 7Bline, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, interact with us, or make a purchase. By using our services, you agree to the terms outlined below.
1. Information We Collect
To provide you with a seamless shopping experience, we collect the following information:
- Personal Information: Name, email address, phone number, and shipping address.
- Payment Information: Payment details provided during checkout, which are processed securely via third-party payment gateways.
- Order Details: Product purchases and transaction history.
- Other Data: Information collected through cookies and analytics for marketing and website improvement purposes.
2. How We Use Your Information
We use the collected data to:
- Process and fulfill your orders, including delivery and notifications.
- Improve our website, products, and customer experience.
- Communicate with you for marketing purposes (only if you have opted in).
- Analyze data for performance tracking and targeted marketing.
Note: You can opt out of marketing communications at any time by contacting us or clicking “unsubscribe” in emails.
3. Third-Party Services
We collaborate with third-party services for payments, logistics, and analytics to enhance your experience:
- Payment Gateways: All payments are securely processed through trusted third-party platforms. We do not store your credit/debit card details.
- Shipping Providers: To ensure timely delivery of your orders.
- Analytics Tools: For website performance and targeted advertising.
Disclaimer: While we carefully choose our third-party partners, we are not responsible for delays, errors, or issues caused by their systems.
4. Refund and Return Policy
We strive to deliver the best quality products. However, refunds or returns are granted only in the following cases:
- A valid issue is presented (e.g., wrong or damaged product).
- The request is reviewed and approved by our support team.
Important Notes:
- Refunds/returns are not guaranteed and are subject to 7Bline’s final decision.
- Customers must contact our support team with valid evidence of the issue.
5. User Behavior and Misconduct
We aim to provide a positive experience for all customers. However, 7Bline reserves the right to:
- Refuse Service: If a customer engages in inappropriate, fraudulent, or abusive behavior.
- Cancel Orders: If any activity violates our policies or disrupts operations.
- Block Accounts: Repeated misconduct or violation of our terms will result in account termination.
Our support team will assess each situation individually to resolve issues fairly.
6. Data Sharing and Protection
We prioritize your privacy and only share information with trusted third parties for:
- Marketing: To offer promotions and keep you updated on new arrivals.
- Analytics: To improve website performance and customer targeting.
- Logistics: To ensure seamless order delivery.
We do not sell, rent, or disclose your personal information for unrelated purposes. Your data is protected through encryption and secure systems.
7. Disclaimer
While we strive to fulfill all orders promptly and address customer concerns, 7Bline:
- Is not fully responsible for delays caused by third-party providers (e.g., payment gateways, shipping services).
- Takes responsibility only for issues within our control and will make final decisions on unforeseen situations.
By using our services, you acknowledge and agree to these disclaimers.
8. Cookies and Tracking
Our website uses cookies to:
- Enhance user experience and improve site functionality.
- Track website performance for analytics and marketing purposes.
You can modify your browser settings to decline cookies, though this may impact site functionality.
9. Changes to this Privacy Policy
7Bline reserves the right to update this Privacy Policy as needed. Changes will be posted on this page with the revised effective date. We encourage you to review this page periodically.
10. Contact Us
For questions, concerns, or requests related to your privacy or our policies, please contact:
- Phone / WhatsApp: 07442864750
- Email: Info@7bline.com
- Address: Kandy Rd, Paragahadeniya.
Thank you for choosing 7Bline. We are committed to offering you a secure and satisfying shopping experience.