Last Updated: 2024/12/16
Thank you for shopping with 7Bline. We aim to provide you with high-quality products and a seamless shopping experience. However, we understand that sometimes issues may arise, and we are here to help.
1. Returns
- Eligibility for Returns: To be eligible for a return, the item must be:
- Unused, unworn, and in the same condition as received.
- In its original packaging with all tags, labels, and accessories intact.
- Timeframe for Returns:
- Customers must initiate the return process within 7 days of receiving the item.
- Non-Returnable Items: We cannot accept returns for:
- Items that show signs of wear, use, or damage caused after delivery.
- Custom-made or personalized items.
- Gift cards or sale items.
- Return Process: To initiate a return:
- Contact our customer support team at info@7bline.com or via 0742864750 (WhatsApp).
- Provide your order number, reason for return, and proof of purchase (receipt).
- Our team will review the request and provide instructions for returning the product.
- Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item shipped).
- We recommend using a trackable shipping service as we are not responsible for lost or undelivered returns.
2. Refunds
- Refund Eligibility: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Processing Time:
- Approved refunds will be processed within 7-10 business days after the returned item is received.
- Refunds will be credited to the original payment method used during the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.
- Partial Refunds: In certain cases, only partial refunds will be issued:
- Items not in their original condition, damaged, or missing parts (not due to our error).
- Items returned after the 7-day return window.
3. Exchanges
- Exchange Eligibility: If you wish to exchange an item for a different size or color, please contact our support team within 7 days of receiving your order.
- The item must meet the same return eligibility criteria as mentioned above.
- Exchange Process:
- Once the returned item is received and inspected, we will process the exchange and ship the replacement product.
- Customers may be responsible for shipping fees associated with exchanges.
4. Damaged or Defective Items
If you receive a damaged, defective, or incorrect product, please notify us immediately:
- Contact us at info@7bline.com or via 0742864750 with photos of the item and packaging.
- We will review the issue and arrange for a replacement or refund based on product availability.
5. Important Notes
- Refunds or returns will not be accepted if the issue arises due to customer mishandling, misuse, or failure to follow product care instructions.
- Decisions regarding refunds, returns, or exchanges are at the sole discretion of 7Bline and will be handled on a case-by-case basis.
6. Contact Us
If you have any questions about our Returns and Refunds Policy, feel free to reach out to us:
- Email: info@7bline.com
- Phone/WhatsApp: 0742864750
- Address: Kandy Rd, Paragahadeniya
We appreciate your understanding and cooperation. Thank you for choosing 7Bline.